When your operation grows, the problem isn't "making a shipment". The problem is managing many shipments at once, with multiple products, multiple destinations, and different statuses within the same order.
That's why we launched Bord's new tracking system: a cleaner, clearer view, with more useful information so you can understand what's happening with your orders no matter whether you have 1, 2, or 20 shipments.
This update isn't just "a redesign". We changed the tracking so that you (and your team) can:
In short: more control, less confusion.
In the top panel of the order you'll find the basic data to get oriented in seconds:
This reduces internal friction and avoids the classic: "has this order arrived or is something missing?"
In the Destinations tab you'll see the order organized by its real logic: where it's going, who receives it, what's being shipped, and how it's progressing.
Each destination includes:
This is key in regional operations, where a single customer may have deliveries in different cities.
Within each destination, you can enter each Shipment (Shipment 1, Shipment 2, etc.) and see:
So if an order includes, for example, laptop + monitor + chair (onboarding) and they travel in separate shipments, you can understand exactly what arrived and what's missing.
Useful tracking isn't one that "says something". It's one that always says the same thing, and is understood in seconds.
That's why we standardized shipment statuses to:
And we also added a key order-level status: "Partially delivered", when part has arrived but shipments are still pending.
In the Payment and invoicing section, we centralized what's usually searched for in a thousand places:
Fewer back-and-forths, more autonomy for the customer.
This change directly impacts the customer experience because it:
In onboarding and offboarding, where time matters, having this clarity avoids friction with the employee and with the internal team.
We also optimized to achieve:
In operations with volume (hundreds of orders/month), this changes the experience.
It's a new orders and shipments view that shows the complete history, clearer statuses, and detail by shipment and by product, even when an order has multiple deliveries.
Preparation, In transit to warehouse, In warehouse, In transit to destination, and Delivered. There's also the order-level "Partially delivered" status when not everything has arrived.
Yes. In each destination and shipment you can see the detail and associated tracking, which lets you understand what arrived and what's missing within an order.
In the "Payments and invoicing" section, with summary, quantities, totals, and document downloads (according to your configuration).
Report it to your Bord contact or to support, indicating the order number and observed behavior. We migrated all orders to the new model and we're monitoring any unexpected case.
This new tracking is another step to make your operation in Latin America more predictable, measurable, and scalable.
