LIFECYCLE MANAGEMENT: CARE

Lifecycle Management for your equipment in  LATAM

Protect your devices with a comprehensive lifecycle management system that covers onboarding, technical support, maintenance, and operational security throughout the year.

Equip your talent
Clients who trust us

Con Bord ademas de
equipar tienes
Lifecycle Management con suscripción anual

Care: Ahorro de costos
Onboarding - Offboarding
Soporte Técnico
Almacenaje Gratuito
Garantias
Equipos de remplazo

All in one platform

Con Bord tienes Lifecycle Management
con suscripción anual

Care: Cost savings
Onboarding - Offboarding
Technical Support
Free Storage
Guarantees
Replacement equipment

Lifecycle Management with annual subscription

Optimize the coordination and performance of your remote teams with an annual subscription that centralizes equipment maintenance, logistics movements, and technical support on a single platform. Avoid constant financial approvals and keep your operation under control with a structured contingency plan.

We coordinate shipments and returns throughout LATAM.

Short projects? Team rotation? Possible diagnoses? During the subscription year, you won't incur any extra costs throughout Latin America. Our onboarding and operational management service guarantees continuity without extra costs during the annual subscription.

Technical Support and ongoing maintenance

Includes technical support, basic configurations, enrollments, wiping, and diagnostics. We manage equipment maintenance to reduce downtime and improve hardware security at every stage of the cycle.

Storage included within the operational cycle

Not sure when your next payment will be due? No start date for your project? Designed so that storing equipment isn't a monthly headache. Take care of your equipment and forget about monthly storage fees. Equipment ready to be shipped when you need it. Strategic storage avoids recurring costs and facilitates operational planning.

Equipos Buy and Hold: 3 meses de almacenaje gratis en cualquier bodega Bord.

Warranty and data protection for all your products.

We manage warranty administration and ensure data protection at every step. We apply risk assessment processes to reduce incidents and maintain the integrity of your technology fleet.

Lifecycle management as an operational contingency plan

If a device fails, we send a replacement unit immediately while we arrange for repair or recovery. This allows you to maintain operational continuity without affecting team productivity.

Have questions ?

We have answers

Do the devices come with a warranty?
Yes. All equipment sold through our platform comes with a manufacturer's warranty. We recommend that you first contact the manufacturer directly to process the warranty, as this is usually the fastest way. In many cases, manufacturers can resolve the issue remotely through technical support or a video call.

If the issue cannot be resolved remotely, the manufacturer will arrange for technical service at your home or refer you to an authorized service center, depending on availability. In the case of equipment purchased from us that has Care Full, you can also request warranty management through the platform so that our team can coordinate the pickup and follow-up of the process. Please note that if the equipment was not purchased through our platform or the warranty has expired, it will not be possible to manage it from Bord.
How do I request a diagnosis or repair for a piece of equipment?
If a device is faulty or damaged, you can request a diagnosis or repair through the technical services available throughout LATAM. Depending on your needs, you can opt for a virtual diagnosis or a diagnosis and repair service with device collection.

If you are unsure what is wrong with the device, you can contact support from the platform to request an initial diagnosis. Our technical team will evaluate the case and let you know if it needs to be sent in for a physical inspection. If the equipment requires technical inspection or repair, you can request a diagnostic and repair logistics service from the platform. Our team will coordinate the pickup and shipment to an authorized technician or a Bord warehouse (depending on availability in each country).

Once the equipment is received, a repair estimate is usually sent within 72 to 96 business hours so you can decide whether or not to proceed with the service. Please note that the logistics cost is charged when you request the service, and the repair cost will depend on the technical diagnosis. In addition, times may vary depending on the complexity of the damage. For warranty cases, we recommend reviewing the specific warranty section.
What are the available support hours?
Our support team is distributed throughout Latin America, so hours may vary depending on the country from which you contact us.
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Live support is available from 10:00 AM to 6:00 PM (local time in each country).
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Outside these hours, you can continue to send inquiries through the help desk or support channels, but responses may be delayed. Please take into account the time zone differences between countries when sending requests, as they may impact processing times. For more information, please see the article on Public Holidays.
What is Care Pro? How can I get it?
You can get Care Pro directly from the platform once you meet the minimum requirements of the plan.

What do you get with Care Pro?
- Logistics services included
- Onboarding and offboarding at no additional cost
- Storage- Technical diagnostics
- Warranty management
How can a logistics service be canceled?
You can cancel your logistics service by contacting the support team directly via the chat feature within the platform. Our team will help you process the cancellation as quickly as possible.
What should be done if the user with a warranty issue is no longer at the original delivery location?
If the user has moved to another city or country, it is still possible to handle the case, but it will depend on the brand's warranty coverage. Some brands have global coverage, while others may limit it by region or country.
Can the delivery date for a logistics service be changed?
It depends on the status of the service and the stage of the logistics process. In some cases, it is possible to request a change, but this will be subject to operational availability and coordination with the logistics provider.

What should you do if you need to change the date? Contact the support team via the chat feature on the platform.

Our team will check the status of the service and confirm whether it is possible to reschedule it. Important: If the service is already in progress or en route, it may not be possible to change the date, or additional costs may apply.
I did not receive the order.
If your order is listed as in transit, you can first check the status of the shipment using the tracking number and estimated delivery date (ETA).
Países
ArgentinaBrazilColombiaMéxicoCosta RicaBoliviaChileEcuadorEl SalvadorGuatemala
HondurasJamaicaNicaraguaParaguayPanamáPerúRepublica
DominicanaUruguay
Países
ArgentinaBrazilColombiaMéxicoCosta RicaBoliviaChileEcuadorEl SalvadorGuatemala
HondurasJamaicaNicaraguaParaguayPanamáPerúRepublica
DominicanaUruguay
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